24/7 remote monitoring

Equipment that our customers rent with the RelaxRate package are 24/7 monitored by the systems that transmits data to our technical support team in real time. The provided service benefits:

• No need to call customer service and arrange toner replacement. The delivery is done automatically.
• Equipment data is easily accessible remotely, so most repair work can be carried out remotely. If an on-site visit is required, we will already have precise fault data and our specialists will arrive ready.
• Maximum device uptime. Data about the equipment transmitted remotely allows us to analyze and troubleshoot issues, check the lifetimes of individual parts, and take preventive actions immediately.
• The counters are read automatically at regular intervals, and a monthly invoice is generated at the end of the month.